Exchange & Refund Policy

Seventyseven Exchange & Refund Policy

At Seventyseven, we take pride in crafting high-quality, custom retro-inspired home pieces. Every product is carefully made with premium materials to bring comfort, style, and durability to your space.

We want you to love your order, and if something isn’t right, here’s how we handle exchanges and returns:

1. Exchange Policy

• Timeframe: Exchanges are accepted within 14 days of receiving your order.
• Eligibility: Items must be unused, in their original condition, and with all tags/packaging intact.
• Custom Orders: Because many of our products are made-to-order, exchanges for custom designs are only possible if the item arrives damaged or defective.
• Process: To request an exchange, contact us on our page seventyseven.dc with your order number and photos of the product.

2. Refund Policy

• Eligibility: Refunds are only issued for items that arrive defective or damaged. We do not issue refunds for change of mind, as every piece is handmade with care.
• Method: Approved refunds will be processed to your original payment method within 7–10 business days.
• Partial Refunds: In certain cases (e.g., product returned in used condition), a partial refund may be granted at our discretion.

3. Shipping & Costs

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• Original shipping fees are non-refundable.

4. Non-Returnable Items

• Custom-made or personalized products (unless damaged or defective).
• Items not in their original condition, used, or missing parts.

5. How to Start an Exchange or Refund

• Email us at 77dceg@gmail.com or DM us on Instagram @seventyseven.dc with your order number.
• Provide clear photos of the issue (if defective).
• Our team will guide you through the return or exchange process.